Lavender Hill Cars Enfield Reviews
We booked in advance for a cab to pick us up at 11pm for a journey that usually takes round 20 minutes. After waiting until 11:10 we phoned and were told that the driver was on his way and would be with us shortly. Another 15 minutes passed with no sign of our cab and we called the taxi rank again. We were again told he was near and he would call us if he had trouble finding us. 10 minutes later we received a call from the driver who was rude and refused to listen to our directions, insisting that he'd "find us". 10 minutes later, our cab now being 45 minutes late, we called the taxi rank again and was told he was in traffic. We were being picked up from an event with lots of people. There had been a constant stream of cabs and relatives in and out of where we were waiting, picking up others, so we found this very hard to believe. We then asked how long our driver would be and the rank hung up on us. 5 minutes later the cab arrives, and we ask him "why are you nearly an hour late?". He replies angrily and tells us we can't get in his cab if we are going to be rude to him. We get in and he then berates for our 'rudeness' until I ask "can you stop talking to us please". We were charged full fare and were waiting in the cold for nearly an hour. The journey back took 20 minutes with not a slight bit of traffic in sight. Would never use this company again and would not recommend them unless you want to be sorely disappointed and demeaned.
31-05-16
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