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Lee & Helen Nails Enfield

Lee & Helen Nails Enfield

1 2  Reviews


Nail Salons in Enfield - Enfield Town
26 Southbury Road, Enfield Town, Enfield, EN1 1SA
+44 (0) 20 8362 1361

Tags: Dont book unless you have time on your hands to waste




Lee & Helen Nails Enfield Reviews


My 16 year old sister regularly travels the half hour journey from our home to Enfield by herself just for these nails. On Saturday, she made this journey again and found that the acrylic nails that she comes for have been replaced by gel powder which is ‘much stronger’ (as well as £5 more expensive). The next day, a Sunday on which she did nothing but relax, two of them broke and one cracked. Speaking to other beauticians, my mum has discovered that it is commonly known that gel powder is much worse quality than acrylic, so my sister was overcharged and lied to and given a worse product. When my mum called them to try to resolve this, they acted incredibly rude, speaking over my mum and consistently saying ‘listen to me’ in a patronising and disrespectful way. They outrightly refused to refund the payment and continued to lie about the quality of their product. An absolutely disgraceful business that my family will never use again and I hope nobody else will waste their money here either.  

Rating  1

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Twice i have used this salon, i booked 1st appt with Lee and my 2nd appt with Helen. Neither one turned up for the appointments, i was left standing and had to wait for the next free person to do my nails. Not good customer service! If you cant make a morning appt then dont book it. Wasting my time! Will not use again.  
Tags: Dont book unless you have time on your hands to waste

Rating  1

Report this review

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