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The worst place I have ever had to shop, ever. We wanted to order tree ferns and had to wait 40 mins for somebody to come and serve us, along with several other people who were waiting. There are no staff to be found anywhere and when I finally did find an assistant she announced to me in a surly manner - I do not speak English. This shop seems to run on the bare bones of staff and most of them are unable to communicate with you. You cannot even get an answer if you phone. My trees have not been delivered as yet so I'm not sure what condition they will arrive in.

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