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My 16 year old sister regularly travels the half hour journey from our home to Enfield by herself just for these nails. On Saturday, she made this journey again and found that the acrylic nails that she comes for have been replaced by gel powder which is ‘much stronger’ (as well as £5 more expensive). The next day, a Sunday on which she did nothing but relax, two of them broke and one cracked. Speaking to other beauticians, my mum has discovered that it is commonly known that gel powder is much worse quality than acrylic, so my sister was overcharged and lied to and given a worse product. When my mum called them to try to resolve this, they acted incredibly rude, speaking over my mum and consistently saying ‘listen to me’ in a patronising and disrespectful way. They outrightly refused to refund the payment and continued to lie about the quality of their product. An absolutely disgraceful business that my family will never use again and I hope nobody else will waste their money here either.
